Know us

Our History

How it all began

Inter-Partner Assistance Algeria was created in 2007, due to a joint-venture between SAE Exact and Inter Partner Assistance SA, a global leader in the assistance market with presence in 34 countries and an activity in more than 200 countries.

As a specialist in assistance, we are available 24/24H, 7/7, all over the world. We coordinate all of our services through a national and international network of 39 Inter Partner Assistance operating centers around the world. Commitment, quality measurement, and the constant search for improved customer service are the driving forces behind our strategy. Choosing Inter Partner Assistance Algeria means being able to count on a partner capable of mobilizing its forces and networks to manage emergency situations with maximum of efficiency and quality, Anywhere in the world.  Inter Partner Assistance Algeria offers the guarantee of the best service, With the determination to constantly reinvent assistance, and to illustrate each day its ability to provide immediate solutions but also to deploy a mastered know-how, backed by a structured international network , And offers a full range of complementary services.

Our strategy

Strategy Inter Partner Assistance Algeria

As an important player in the assistance sector in Algeria, Inter Partner Assistance Algeria is determined to innovate and gradually expand its range of services. This allows it to anticipate the specific needs of its customers. Inter Partner Assistance Algeria is one of the leaders in the business-to-business market segment in Algeria. The majority of its activity is carried out on behalf of its many partners (insurance companies, car-dealers, banks, ...) Over the years, a true relationship of trust has been established with several of them.

Banks, insurance companies, credit card issuers, multinationals, private sector companies, ... all these organizations aspire to make a better service every day. A noble ambition to which Inter Partner Assistance Algeria wishes to participate.

For the business-to-business sector, Inter Partner Assistance Algeria has a range of high-performance solutions. Tailor-made support solutions that quickly and easily add to your existing offers. Unique and attractive concepts will differentiate your services from those of your competitors. All this for the same purpose: to offer more service, more comfort, more assistance to your customers. Inter Partner Assistance Algeria's major asset in the business-to-business market is its tailor-made approach, which enables us to offer all our customers à-la-carte solutions.

We strive to respond flexibly to the specific expectations of our partners and remain attentive to new developments and market trends.

Our Ambitions

Do our work at it's best

The indue risks in human existence, economic activity and the natural environment have given our profession an increasingly vital role in the life and growth of local societies and economies. Also to show its determination to go faster and further in its will to "do its job well" Inter Partner Assistance Algeria wished to make commitments of :

  • Availability: Be there when our customers need us and really listen to them.
  • Reliability: Say what we do, do what we say and what is expected of our customers to keep them informed and deserve their trust.
  • Attention: Treat our customers with empathy and consideration, provide them with personal advice and reward their loyalty.

On the other hand, Inter Partner Assistance Algerie is committed to each partner and insured to :

  • A high level of accessibility.
  • Rapid response time for convenience stores (within 45 minutes on average).

the purpose of critical and continuous evaluation of the services provided, Inter Partner Assistance Algerie organizes very regularly a customer satisfaction surveys.

  • Meetings with our partners, during which the quality aspects are studied on the basis of transparent reports.
  •  Inventories of customer remarks and improvement actions.
  • Analysis of the quality of the telephone reception.